FAQs

Shipping

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

If you need to change or cancel your order, please contact us info@adorableclick.com Immediately. Once your order has been processed, we will be unable to make any changes.

How long will it take to receive my order?

Once you place your order, please allow 2 - 7 business days to process your orders. After that, it will take 8-20 business days for delivery depending on your location.

Track Package

You can track your package be clicking on this link: adorableclick.aftership.com

Refunds

I Want to Cancel My Order

You can cancel your order within 24 hours of order if you chose regular standard shipping. 

If you chose expedited shipping at checkout then you have 12 hours to cancel your order and get a refund. 

In the event that your order has already been shipped we cannot issue a refund until you ship the item back to us and we receive it in perfect condition. 

I Got a Defective Product

In the event that you received a defective product please email us using the contact form and explain the issue and what is wrong with the product. 

We will try to work with you over email and in some cases my ship you a replacement or refund you completely.

1. Do I need to have an account to order?

    No, you can also place an order as a guest. But, there are some perks if you have an account with us:

    • Quick checkout process
    • Easily view your order status and order history
    • Receive updates detailing our new releases and special promotions

     


    2. What payment methods do you accept?

      We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

       


      3. How secure is my online order?

        When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

         


        4. Are there any exchange rates?

          All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

           


          5. How do I set my shipping address?

            Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

               


            If you still have any question, please contact us directly at email

            Didn’t find what you were looking for? Contact us info@adorableclick.com